- Description
- Curriculum
This course will present definitions, foundations, and principles of quality management, total quality management (TQM), and tools for application across various fields. It will also highlight the connection between these concepts and creating a work environment aimed at excellence and business development. Additionally, the course will discuss concepts of continuous improvement and clarify how applying and managing TQM contributes to achieving operational excellence and competitiveness in any organizational framework.
Course Objectives:
- Understand the fundamental concepts of quality and total quality management (TQM).
- Explore TQM and its role in fostering a culture of change.
- Utilize TQM as a pathway to developing a competitive advantage for economic institutions and understanding organizational excellence concepts.
- Learn about TQM and continuous improvement (Kaizen).
- Equip participants with the essential skills and tools needed to implement the TQM concept effectively.
Course details
Lectures
10